These Terms & Conditions apply to all bookings and travel services arranged by Ceylon and Beyond Travels. By making a booking with us, you confirm that you have read, understood and accepted these Terms & Conditions.

1. Scope of Services

These Terms apply to travel and tourism services arranged by Ceylon and Beyond Travels, including:

• Holiday packages
• Tailor-made itineraries
• Accommodation
• Airport transfers
• Transportation
• Sightseeing tours
• Excursions
• Activities
• Attraction tickets
• Chauffeur-guides and tour guides

They also apply to quotations, itineraries, invoices, booking confirmations, online enquiries and payments made through our website or authorised communication channels.

2. Booking Confirmation

A booking will be considered confirmed only once:

• The required deposit or full payment has been received; and
• Written confirmation has been issued by Ceylon and Beyond Travels.

Until both requirements have been completed, availability and arrangements may remain subject to change.

3. Payments

A deposit of 20%–30% of the total booking value may be required to confirm your reservation.

Your quotation or invoice will clearly specify:

• Deposit amount
• Balance payment deadline
• Currency
• Accepted payment methods
• Applicable bank or card charges

Failure to make the required payment by the stated deadline may result in cancellation of the booking.

4. Refund & Cancellation Policy

We understand that travel plans can sometimes change. Cancellation requests must be submitted in writing by email and will be processed in accordance with the following policy.

Cancellation Charges

More than 30 days before the tour commencement date

• Refund of recoverable amounts after deducting the non-refundable deposit, supplier charges, bank charges and administrative expenses.

Between 15 and 30 days before the tour commencement date

• Up to 50% of the total booking value may be charged.

Within 14 days of the tour commencement date

• Up to 100% of the total booking value may be charged.

No-show or cancellation after the commencement of the tour

• No refund will be provided.

Non-Refundable Payments

The following payments may be non-refundable:

• Booking deposits, typically between 20% and 30% of the total booking value, as specified in your quotation or booking confirmation
• Payment processing fees
• Bank charges
• Administrative fees
• Amounts already paid to non-refundable suppliers
• Peak-season hotel bookings
• Promotional or discounted bookings
• Air tickets, train tickets and attraction tickets
• Certain activities and special event bookings requiring full advance payment

Partial Refunds

Where applicable, a partial refund may be considered when cancellation takes place within the eligible cancellation period and Ceylon and Beyond Travels is able to recover the relevant payments from suppliers.

Any applicable refund will be calculated after deducting:

• Non-refundable deposits
• Hotel or supplier cancellation charges
• Bank and payment processing fees
• Administrative expenses
• Foreign exchange differences
• Costs of services already confirmed or provided

Refunds will not exceed the amount actually received by Ceylon and Beyond Travels for the cancelled services.

Circumstances Where Refunds Will Not Be Provided

Refunds will generally not be available in the following circumstances:

• No-shows
• Cancellations made during the non-refundable period
• Services already used or partially used
• Unused hotel nights, transfers, meals, excursions or activities resulting from voluntary itinerary changes
• Late arrivals or early departures
• Missed flights, trains, transfers or activities caused by the traveller
• Failure to obtain valid passports, visas, travel authorisations or required health documentation
• Refusal of entry by immigration or other government authorities
• Cancellations resulting from incorrect information provided by the traveller
• Non-refundable hotels, permits, tickets, activities or promotional rates
• Where suppliers refuse or are unable to issue refunds

5. Prices

Prices are quoted in the currency stated in your quotation.

Before a booking is confirmed, prices may change due to factors including:

• Hotel rate revisions
• Exchange rate fluctuations
• Government taxes
• Fuel surcharges
• Supplier price increases

Once a booking has been confirmed, prices will only be changed under exceptional circumstances that are clearly explained to the client.

6. Traveller Eligibility

The person making the booking must:

• Be at least 18 years of age
• Have the authority to make the booking on behalf of all travellers included in the reservation

Travellers under 18 years of age must travel with a parent, legal guardian or another authorised adult unless otherwise agreed.

The lead traveller is responsible for ensuring that all traveller information provided to Ceylon and Beyond Travels is accurate and complete.

7. Travel Documents

Travellers are responsible for obtaining and carrying all documents required for their journey, including:

• Valid passports
• Visas
• Entry permits
• Health documentation
• Any other documents required by immigration authorities

Ceylon and Beyond Travels is not responsible for losses or disruptions resulting from incomplete, expired or invalid travel documentation.

8. Travel Insurance

We strongly recommend that every traveller obtains comprehensive travel insurance appropriate to their journey, including cover for:

• Medical emergencies
• Trip cancellation
• Travel interruption
• Personal liability
• Lost baggage
• Emergency evacuation

9. Amendments

Travellers may request amendments or rescheduling of their booking, subject to supplier approval and availability.

Additional costs may apply, including:

• Differences in hotel or service rates
• Seasonal supplements
• Supplier amendment fees
• Bank or payment processing charges
• Administrative costs

Where travel credit is offered, it must be used within the validity period specified by Ceylon and Beyond Travels. Travel credits are non-transferable and cannot be exchanged for cash.

10. Traveller Responsibilities

Travellers agree to:

• Comply with Sri Lankan laws and regulations
• Respect local customs and cultural sites
• Follow safety instructions
• Use required safety equipment
• Respect hotels, vehicles and public property
• Inform us of any medical conditions or accessibility requirements before travel

Ceylon and Beyond Travels reserves the right to discontinue services without refund where traveller behaviour is unlawful, abusive, unsafe or seriously disruptive.

11. Availability Disclaimer

While we make every reasonable effort to provide accurate and up-to-date information:

• Prices and availability are not guaranteed until booking confirmation.
• Hotels and activities remain subject to availability.
• Travel times are approximate.
• Wildlife sightings and weather conditions cannot be guaranteed.
• The order of an itinerary may change where required for operational, safety or weather-related reasons.

12. Liability

Ceylon and Beyond Travels acts as an organiser and booking intermediary for services provided by independent hotels, transport operators, guides and activity providers.

While we exercise reasonable care when selecting and working with suppliers, we cannot be held responsible for events beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Road closures
• Flight disruptions
• Government actions
• Supplier failures
• Civil unrest
• Strikes

Where permitted by law, our liability is limited to the amount paid for the affected service.

13. Force Majeure

Neither party shall be liable for delays or failures caused by circumstances beyond reasonable control, including:

• Natural disasters
• Severe weather
• Epidemics
• Government restrictions
• Civil disturbances
• Supplier shutdowns
• Road closures

Where possible, Ceylon and Beyond Travels will make reasonable efforts to seek refunds, credits or alternative arrangements from suppliers. However, recovery of supplier payments cannot be guaranteed.

15. Governing Law

These Terms & Conditions are governed by the laws of Sri Lanka.

Any dispute arising in connection with these Terms shall first be addressed through good-faith negotiation before being submitted to the courts of Sri Lanka.

16. Contact Us

For further enquiries regarding these Privacy Policy and Terms & Conditions, please refer to the contact details provided on our official website.

Ceylon and Beyond Travels